RTL,
All 3 of my kids had head lice, they picked it up at summer camp. Of course I was horrified, I used the treatment my pediatrician recommended , and they never came back. My H and I used it as well, even though we did not catch them. It is a good idea to wash everything they child has come in contact with in the hottest water possible. Yes it was terrible and I was freaked, but I think your W is over reacting a bit. She does not have to cut her hair,I don't think it would do any good as lice are usually on the scalp or close . It is just weird she called you and not a pediatrician. You are always the first person she turns to when there is a problem with D. Hope she faces this and deals with it before she signs any final papers. I think your response was wonderful and supportive , hopefully she will notice