We are discussing policy. Your reality is the policy is theirs to make, break or change on any given day, hour, minute or second without running it by the NON-paying customers.
Even if you get counseling from them you are not paying for the privilege of using the board. If you don't like how they are running the board, pick up your toys and go to that fancy new board they have set up for you.
~ swl
Look not mournfully into the past. It comes not back again. Wisely improve the present. It is thine. Go forth to meet the shadowy future, without fear. {Henry Wadsworth Longfellow}