1:00 and 6:00 that's what we call the rollercoaster ride. I've been on it for a while and I am a little tired of it. Of course alot of this rollercoaster ride is self inflicted. We LBSs pay way too much attention to what our WASs say. This is especially true when we think we hear something positive. It's going to take alot more than memories or in my case a text message or a peck on the lips to get this ship righted. I think we should concentrate on straightening ourselves out and a little less on what our WAS are doing. Of course I do the exact same things as you describe above.