Beginning again like a newbie

[ACJ]

I've already experienced a lot of problems with this Naej especially with the telephone and broadband (nearly sent me over the edge). The council also screwed up the change of name. I wouldn't mine but Hs first initial is the same as mine so all they had to do was change Mr to Mrs. Just changed water bill today (that was the easiest!). TV said I could only do it in the month that direct debit is renewed (May). Seems a bit ludicrous but there you go that's english buraucray (sp?) for you.