Yeah, I would have been frustrated too. Does he know he would have to do it on paper?? I wouldn't feel comfortable with him doing them either. He would probably never get around to doing it, especially since it wouldn't affect him negatively if he didn't....remember his are already filed. He is very irresponsible right now and I just wouldn't trust him to do it.
I agree this could have been taken care of already. He could just email you his return and be done with it. I hope he cooperates with you on this.
