Today I can’t get the washer to start. I just got off the phone with the local warranty repair person. He said I had to replace the main controller board, the wiring harnesses, the motor and the motor controller.
He gave me a number for Whirlpool 1-800-253-1301. He said he had other machines with the same problems and suggested I ask for a credit towards a new washer.
I called the number and explained my symptoms and what I had to do to wash clothes. I was offered a discount on parts. The washer was purchases 4-2005 so it is out of warranty.
I was passed on to a Lowe's rep and was told about the same thing. The Lowe's rep said there are no service bulletins or recalls on my machine so she couldn’t do anything for me.
I also went to an appliance store and they said front loaders were more trouble than the older top-loader machines. They also said the new top-loader machines have controller boards and were not as trouble free as the older, simpler machines.
Fearless, have you heard anything about my model number of washing machine? If you don't, or don't want to mess with the issue, that is OK.
