Just wanted to let you know I'm here. Dom's suggestions are so right on, my W did a ton of those vague questions and I didn't know how to translate them. They might have well been in chinese. I was seriously lost, I would spend so much silent time in the car, going what does that mean. Probably should have asked W that instead. Haha!
It's just like he said, train the puppy. The thing I think of is changing a tire. There are steps, you have to get the tools out, get the other tire out, loosen the bolts a little, jack the car up, take the tire off, put the other on...etc.
But seriously, if someone never showed me that step by step, I would never have learned it. Just remember he is there, its just too bad his ego is in the trash. He needs to start to pick it up.