I thought the article was interesting and I agreed with it. However, I am involved in a research study in the UK about public service provision [I cannot be more specific because the study has not yet been published] but what is emerging, and this is disturbing, is that virtually all the providers felt that many more people now feel it is OK to be abusive verbally, and many of them physically. It is as if all restraints are off.
Part of this may be linked to a dramatic increase in alcohol/drug consumption, but even when not drunk, it appears that many people now feel it is absolutely OK to be abusive. I have some ideas about this,but wondered if this is a UK phenomenon or is occuring in the US also?
