1) write the response 2) SAVE RESPONSE AS A DRAFT 3) STEP AWAY FROM THE COMPUTER 4) STEP FURTHER AWAY FROM THE COMPUTER 5) GET OUT OF THE HOUSE 6) COME BACK 10 HOURS LATER AND RE-READ YOUR EMAIL
7) Still want to send it?????????? Make changes and repeat the above steps until you really and truely feel you JUST HAVE to send it.