I think if W/H felt the pain that they caused, the guilt would crush them, then they would run from the sitch instead of fixing it. Kind of the "bag it, if it's too much" work attitude. That wouldn't be a great feeling either if that happened. Some days I wish you could order the Ebenezer Scrooge treatment for W/H, with video copies provided. I'd pay good money for that, however, I think some people would get tired every time I said, "OK, let's go to the tape and review that one". Then of course the John Madden, "RIGHT THERE", probably would result in bodily damage.