KS, have you tried calling the company directly? maybe they can just switch to your name, w/o needing him to call? not sure if that is possible, but worth a shot if you haven't tried.
as for holidays, maybe make out a fair sounding schedule and e-mail it to him. I did that way back when we first separated. I know, way ahead of myself there, but holidays are important to me and I wanted to sort them out (also, gave me control over something, when I had so little elsewhere).
good luck.
M-41 H-38 M-10 years, T-14 years Bomb-PA 3/19/07 Separated-6/7/07 Piecing/h back home 5/08 S-6 S-4 D-4
"Courage doesn't always roar. Sometimes courage is that little voice at the end of the day that says, 'I'll try again tomorrow.'"