Great job, but still a long way to go. But you did very well getting her pointed in the right direction. She HAS to make the next move because of the PO. Keep working on you, and be ready for your next interaction.
Just remember, she is right, the moon is made of green cheese, yes dear! You have a long time to go before you can push back, just let her vent and validate. Re-read that post from Preserve.
built4speed My Saga "How others deal with the gifts you've given is not your decision, but theirs." - Richard Bach
